We only kept the core. Otherwise, were run pretty simply. In other words, technology was seemingly innocent. Airbnb was actually selling and curating experiences that was the buzzword of the whole industry. Only Airbnb gives, for example, $1 million of damage protection $1 million of income loss protection. Youll get a 2-3 page PDF seven days before your presentation is scheduled. You only just recently came to an agreement with the city in the middle of COVID. Your domain-specific knowledge will also be gently evaluated at this stage. Research has been baked into Airbnb's design process from the company's inception. Youre going to see more and more people live around the world. You have to put yourself in the shoes of the user and understand how theyre going to use it. I try to be very hands-on in key moments to make sure everything is organized in design. Practice your behavioral and interviewing skills with our interview practice tool. A podcast from The Verge about big ideas and other problems. The good thing about Airbnb is that were a community, so its inherently scalable. Jul 11, 2019 1 1. Why do you think they charged into that market? In 2016, two other things happened. I came to Silicon Valley in October 2007. That hashtag was #airbnbwhileblack. I dont think all of us want to recreate the movie Wall-E, where were basically just on these self-driving pods staring at screens all day. What has that been like during the pandemic? Get updates in your inbox with the latest tips, job listings, and more. Making unfounded assumptions will not help you. How have you had to react to that? Generally, I like to either ride a trend or ride the opposite of a trend. Airbnb cross functional interviews. Travel is changing. The iPhone had just come out. Some people liked it, but there were some pretty big economic challenges. Yeah, thats my question here. You and I are speaking in the context of every other tech company in the world just saying the word metaverse and hoping something good happens. They democratize data. I want to preface this answer by saying that I did not follow what Zillow did very closely. I dont think theyre listing on Airbnb per se because we have the leverage. Suddenly an industrial designer has to worry about cost, manufacturing, marketing, and strategy. Here is my other buzzword question: you mentioned online/offline and how Airbnb mediates the two. Question #9. If you can show that you'll work to support Airbnb's mission, you're positioning yourself well. So thats seven. Amazon went from retail to AWS. The fulfillment center server farms of AWS were not that different. I think that were living in a revolution for travel. We lost 30 to 35 years of international cross-border tourism in a single year at equivalent growth. Well have to see. The day we went public, I think 600,000 people tried to buy our stock. This peer screen assesses how you perform within a team setting. Just to zoom out, I think were living in a digital revolution that clearly started decades ago. Expect to go more in-depth on your domain knowledge here. Three are inside, ones outside. What is the push and pull between cities and where people live? . So we lost almost half of our company. Partner with us to give your students interview prep, Airbnb engineering manager interview guide. Im connected to every part of the company. Youre going to see a whole generation of people being nomadic, maybe even at a global level. This is one of the big opportunities for Airbnb. I think of myself as partnering with my executives. I met with payments engineers, infrastructure engineers, even a political analyst who worked on European Airbnb regulation. The real world creates quite a lot of complexity. Solution for System Design Interview Question - "Design a Hotel Booking System like Airbnb"This is being asked by a lot of companies lately like Google, Twit. How do you even explain that? Our producer Creighton noted to me that the last time he was in Rome, some of the neighborhoods were just all tourists in Airbnbs, and very few locals. It is certainly something that we should be looking at. The first step is to acknowledge that reality: to acknowledge that good and bad things happen on platforms when you empower people, because people are allowed to make their own decisions. I had to stare into the abyss. There are many definitions of a tech company, but I think that the primary definition is that a tech company has two characteristics. Answer Question. We went back to like the early 80s or late 70s from international tourism. Because were more functional and more integrated, I dont have per se two or three focus areas. Experience & Qualifications. Zoom is here to stay. Solutions should be scalable, reliable, and efficient. You can focus on what color the logo is all day and night. But Apple is a functional organ; theyre an anomaly. Thats probably my big area. Jonathan Golden, Airbnbs first PM and eventually Director of Product, believes in hiring three different PMs, all of whom are essential for the scale of innovation expected: Pioneers: Risk-takers who love to experiment. Youll again be asked to describe your previous experience, but instead of your domain expertise your soft skills are being evaluated. How do you connect the product of Airbnb which is spending time in someone elses house to the actual communities those houses are located in? Thats bad. But an interview coach will give you the best chance possible and provide the best resources for achieving your goal. Thats a safe assumption. Thats just one of the things we offer. I dont really believe in that principle. You mentioned Uber is at this level as well. The number two reason is they want to save money. I ask because Facebooks team famously lives in its policy shop. Before you send your job application to the recruiters of Airbnb, be sure to give your resume an update. I enjoy working here, but this interview just feels like an exercise in acting to me. The Airbnb interview process is tough. Do you see the difference? 1. zvk12 Apr 1 13 Comments Bookmark; function; I have an hour long cross functional interview after passing the technical portion. Who do you think your customer is on the platform? Twenty percent of our business by nights booked are for stays over a month or longer. Do you think that that is a trend that lasts forever? A hundred percent. (McCann, 2015) Airbnb's effectiveness can be seen by their streamlined platforms and revenues. After compensation, flexibility will be the most important benefit for employees. Youll understand their issues. Well, a great way to get noticed is to ask an employee for a referral. With Jony, it will be a fun conversation. We cant deny it. Write a pair of functions to serialize and deserialize a list of strings. CEOs can basically pick a job. You are not selling Democrats a move to a deep-red state. Some nights we had more people staying in Airbnb than the population of Los Angeles. Now you need a bigger battery, but a bigger battery means a new factory. A lot of people told me that running a public company is really hard. I dont want to diminish how hard it is, but I got to tell you: running a large private company feels harder because when youre large and private, you have to run like a public company. Our hosts are our partners, not our customers, but they have customer-like attributes, where we have to continue to deliver stuff and they have to be happy. The hiring manager will be evaluating whether you have the skills to warrant the onsite interview loop. Second, itll help your application successfully pass the Applicant Tracking System (ATS) at Airbnb, the automated software tools used to scan resumes for relevant keywords before passing them along to human recruiters. Airbnb / Mktg Jonny555. We didnt know the effects of the mobile revolution yet, so the word technology might as well have been a dictionary definition for the word good. We thought that way as well. Losing that much business in eight weeks when youre Airbnbs size its like driving an 18-wheeler at 80 miles an hour and slamming on the brakes. Most of our competitors are regional competitors that only have demand in certain locations. Google has entire business models built around that. Holding a lot of any coin, you have a lot of volatility. Jony also ran all software design for the last six, seven years at Apple. We created a community commitment. Cross-functional rounds. We have had to make government agreements with thousands of jurisdictions around the world and remit $3.4 billion of hotel tax. To give you an example: if you look at our financials, our EBIDA [earnings before interest, depreciation and amortization] are approaching 50 percent. I think its really important that when you do line extensions, that you either stay within your area of capability or you acknowledge that you dont have this capability, so you better build this capability and be an expert before you go big into it. Youre going to see more and more families going away for summers. When things are functional, they all kind of roll up to you. Amazon depdmm. Given an array of random numbers, push all the zeros of the array to the end of the array. What should Airbnb's key north star metrics be? What is Jony Ive doing at Airbnb? If I had a job at a large corporation, I would probably be either a designer, a marketer, or a product marketer. They start as functional organizations. What I think this is going to lead is to a newfound flexibility where people cannot just travel on Airbnb they can now live on Airbnb. Being unsure doesn't necessarily work against you. Lets talk about the structure of the company. The iPhone stock app, for example, is a very two-dimensional experience. The key is when regular people understand how the new technology improved their lives, beyond the initial excitement. Get an inside look at top companies interview processes. I dont think the majority of the world is going back to the office five days a week because CEOs will learn they can save money. Many of these trends are here to stay. Of course, finding an Airbnb employee to refer you may seem like an equally elusive task as getting an interview. You can be a financial engineering wizard. Screen technology will improve. They partner with talented cross-functional team members (across engineering, design, data science, etc.) We also want to have real-life experience in the real world. I was 26. Is the chip shortage a problem for Airbnb? Thats partly because we wake up knowing that we have to prove ourselves every day. I had to stare into making some hard decisions. If you can, watch tech talks or conference keynote speeches from the team online. The only group thats not functional is the hosting organization. The recruiter will also provide you with some additional information about the role, team, etc. Absolutely. An initial hackerrank, followed up by two technical phone interviews and one cross-functional interview. I think that we chose a slightly different path than some of the tech companies that were compared to. Then I have two co-founders, Joe [Gebbia] and Nate [Blecharchzyk]. Some repetition. Is it the guests who are booking stays? After interviewing with the designers, you'll talk with your cross-functional peers: product managers, engineers, and researchers. Airbnb approached trust in a kind of similar way: we redesigned a system of trust where the reviews are the equivalent of a public trust ledger, essentially. I pull decision-making in. Partner with us to give your students interview prep. Airbnb Connect Apprenticeship. How was the company structured and how is it structured now? We want to be a solution. All these people can kind of A/B experiment their way towards various optimizations. The interesting thing about having a partner is they have a customer-like relationship. When we started Airbnb, we were very host-centric, very guest-centric, but I dont think we were fully cognizant of another stakeholder, which was the communities we operate in. and the rest 15% is kind of Airbnb style. When Apple put out the iPad and the iPhone, they were really the same platform, built on OS X, as the computer. They were marking us to market every quarter, but it was actually worse than being a public company. Be prepared to explain how you prioritize your decisions, and how youd go about creating metrics for your proposed solutions. That was significantly harder. The most important two criteria to connect to a community is to stay longer in the community and have people that can connect you to that local community. We are not a software company the way Microsoft is software. Airbnb cross functional interview. Candidates also need to be prepared to answer system design questions, especially for roles such as engineering manager. Helpful. Have a structure. New hires are put through a two part interview process; technical knowledge and culture fit. We started working with civil rights leaders and we got really hands-on with that. Your customers are the demand, correct? Were going to be totally integrated. Youll meet with a cross-functional group who 1) dont have anything to do with your future team, and 2) may be quite senior to you. I would actually say we have four creative groups at Airbnb. There might be some stuff next year. Product Managers at Airbnb are as adventurous as their customers; tirelessly working to create belonging everywhere. We removed them from the platform. 2 Technical Rounds - Coding in Design patterns, OOPS, Problem Solving, Java, SQL 4. Whoops! Then, suddenly, I now need to create a new car body, but that makes the car heavier. A functional structure is, in theory, a way to slow things down. Cross-functional expertise interviews are all about non-product managers assessing how you'll collaborate with people like them. A recent hire recalled being asked who she most admired and why. There are ways for people to try Airbnb for $10 or $20. Be the first to find this interview helpful. Help with improving and targeting your resume. I have a hosting organization leader, a technology leader, comms and policy. When hosts look at the choices out there, they see that only one platform is custom built for them. Technology companies have significantly greater responsibility to society than we probably thought we did in the mid-2000s. 0 13. facebook twitter reddit hacker news link. We did have challenges with cities, but I will say this: even before the pandemic, we had agreements with more than 1,000 jurisdictions. Its going to be a very long journey and hopefully each year cities feel a little better about us than the year before. I do focus more on product, design, culture. Practice with our team of senior tech coaches. Thats one group. Thanks to Airbnb, travelers have access to 6+ million unique travel accommodations in over 190 countries, all at the push of a button. Remote work is here to stay. Most people think that architecture is more than just how a building looks. Then one last 'cross-functional' interview, with a non-team member who's been part of the company for an extensive period of time, which evaluates how you'd do in the company culture vs. on the job itself. You just cannot change direction that quickly without really dramatic things happening. Increase your offer with our expert negotiators. I can imagine you spent a lot of time in the weeds on that logo. You've likely used Airbnb, so ensure you can speak thoughtfully to your experience. Im not an expert in education, but that seems inevitable. So at what point does the leverage shift back to the supplier? We also lost about 10 percent of people that were contractors. After the January 6th insurrection, we actually banned any reservations during the inauguration week in DC and still paid out hosts all their pending reservations. Would you be interested in: 100% Remote Android Developer. Step 3: Onsite Interviews. Whether youre a pioneer, a settler, a town planner, or something else entirely, you'll find Airbnb both fun and challenging. I appreciate that you can do it. Airbnb / Eng savoir. The number one thing that were thinking about is this changing way of traveling. To answer your question: I dont think the worlds going back to 2019 any more than the worlds going back to 1950. Everyone thats handling a lot of money should be looking at this. Get your resume reviewed by a senior tech recruiter. Airbnb has a lengthy interview process. We are truly living in a revolution in travel where more and more people are going to be flexible. We have been following the space for quite a long time. That means that 185 days a year, the kids arent in school. The screening call takes approximately 30 minutes. It is kind of interesting. We try to just take a different approach. But Airbnb goes one step further. The supplier relationship with Airbnb, for example, is different than the supplier relationship on Amazon, but you are correct. I can say that if I ever were to get into something like that, a lesson Ive learned is that we must become an expert in something. Report. But the fun fact about that logo is the last person to pen it was actually Jony Ive, who now works with me. To that end, the company provides engineers with plenty of support, tools and structure to help them solve problems, automate as many solutions as possible, and maximize value. Theyre not really worried. Then the Andy Grove law of large organizations is that all organizations eventually become matrixes. I went to the Rhode Island School of Design. Over-tourism is too many people going to too few places at the exact same time. Im assuming that you were not interested in buying homes and owning a lot of inventory before and youre less interested now? We tried to get into flights and transportation. More importantly, I think theres another side of the coin than micromanaging, because I dont think anyone wants to be micromanaged. Youll likely need to speak with both a hiring manager, who will evaluate your domain knowledge, and with a peer. No one has ever changed someone elses mind in a YouTube comment section. The theory of a functional org is that its supposed to be slower. More specifically, how many people report to you? A great Airbnb host brings you into the community. I fortunately got a lesson on this probably earlier than other tech companies. It feels like a tech company because it is. Get an inside look at top companies interview processes. That will always be relevant so long as people are relevant in this world. Deliver Results: Tell me about your proudest project, How to Answer Technical PM Interview Questions, How to Answer A/B Test Product Management Questions, Facebook PM Interview: Metrics for Events. If theres ever a problem, you can call Airbnb. But Im an industrial designer, I never got very far; Im not Jony Ive. Continue Reading . We dont use agencies very often, so we built our own group. What is your split? Airbnb and a functional org might not be for them. * Collaborate with and drive cross-functional alignment on the broader execution team spanning engineering, operations, legal / compliance, PR / communications, and more. Does that team live in your policy shop? I was not expecting to ask you about cryptocurrency, but I am curious: is Airbnb thinking about cryptocurrency? When an investor values the company, theyre just looking for how big can it be and how profitable it can be. And now the finance team you see, these products are all integrated at the end of the day anyway. I hope that most cities say that we are good partners. Alright. I have asked almost every other tech company exec that has come on the show about the chip shortage. Im very interested in this, because Ive studied a lot of organizational structures. Control is not zero sum. What happened was control is not zero sum. The third reason is they want to have a close proximity to something. The same thing is true in a company. Scan the job posting for important keywords and skills and include them in your resume wherever applicable. Fundamentally, I think our relationship with cities is going to change because were going to live in a world where people arent as tethered to one location. At that point, the interviewer will likely probe you for feedback on the product. To me, the holy grail solution is two ideas: number one, I dont think there is such a thing inherently as too much tourism in the world. We ship podcasts. If you take the Fortune 500, every other company is a conglomerate or a divisional. Summary. Boston, MA. Online Test 2. Like the previous round, onsite interviews are rigorous and challenging at Airbnb. The big trend now is that many cities are seeing Airbnb as more of an inevitable solution to their challenges. Very few cross-list. I spend quite a lot of time on people, talent, and hiring. We thought that because we have a ubiquitous brand and so much traffic, why dont we just add flights? Airbnb works hard to cultivate its unique culture centered around being a good host, so be sure to prepare some examples of ways in which you embody their core values. When you take physical communities and you atomize them, theyre not always as nourishing as the physical world. Many candidates report these coding questions are tough. There is also a scenario where everyone can be more powerless. More than a decade later weve all acknowledged that that was a very limited way of thinking. Take one of our comprehensive interview courses, Get prepared with example interview questions. Airbnb was a very classic fast-moving Dont worry about the regulators company for a long time. 2 Cultural Interviews - Cultural and Values questions 6. Cross functional team, enabling software development teams and service owners access to new environment. Customer Experience Specialist Interview. February 27, 2023; cameron norrie nationality; adikam pharaoh of egypt . Well make hard decisions when we have to. We put those under one group that we called Host. You mention hosts as the center of the Airbnb experience. Be yourself and look through the core values before interviewing. You always have to have a beginners mindset. Im kind of more in the top half of the layer. Culture is strong and most enjoy working here despite petty complaints voiced by some on Blind. You brought up a lot of things that I have follow-up questions on. How do you manage the regulatory relationship? Design is not just how something looks, its how something fundamentally works. But will the internet replace real life or just replace more two-dimensional screen time? In that way, Airbnb is a tech company. Infrastructure and dev tooling lacking, testing is hard. Whether youre a recent graduate or an industry veteran, Airbnbs recruiters will work with you to find the right fit within the company. There is a scenario where everyone can have more control. 2023 Vox Media, LLC. The hackerrank was fairly straightforward, with the two phone interviews after being mixed. In the first round, I was sent a take-home Hacker Rank test, which included a single algorithmic question and I was given 1 hour to solve it. Our asset is a brand and traffic, but do we have a capability to actually fill seats on an airplane? Airbnb has not been around for a hundred years, so how could it be the thing that endures for the next hundred years? That makes nine. What do you expect to develop and release? Is that something you spend a lot of time thinking about? We had to lay off 25 percent of our employees. This was the first question I wanted to ask you: Jony and his partners just made public their new design agency, LoveFrom. We are very clear about this. His group is not solely dedicated to Airbnb. Luckily, you won't have to. In late January, we noticed our China business dropped by 80 percent in a matter of weeks. Its the guest. There was a lot of panic around me, certainly, in the public. I asked Brian about that and about what its like to run a public company now the transition from scrappy startup to public company engaged with regulators is a big one. Successful candidates consider all variables and scenarios and weigh options before diving into the nitty-gritty details. Our product is the thing you pay for: the home, the experience, the community. Why do you want to work here? With software, everythings trackable. All of your preparation around Airbnbs core values and mission statement will come into play, but youll be asked to provide examples from your personal life as well as professional. Is that what you think the core product is, a marketplace software? Where do you want to spend most of your time? After quite a few interviews, they want a 3rd cross functional interview. If we can encourage longer stays, and if we can encourage hosts to be really the connectors of the guest to the communities, those are probably two of the biggest things we can do to really make sure were enriching the communities, so that guests arent just transient. Were soon to be the largest collector of hotel tax in the world. The document will include key points to hit as well as some tips for success, and the recruiter will give you a thorough walkthrough of what to expect from start to finish. There were a lot of predictions of our seemingly imminent demise. The whole point of the movie is you realize that your life wasnt as great as you thought and you grew from the experience. If you look at all the companies that did really well, theyre digital companies that are digitizing the physical world. Quite a few people are doing that every type of traveler, from solo travelers to families. All of your preparation around Airbnb's core values and mission statement will come into play, as will your management skills. Have plenty of anecdotes prepared to illustrate your knowledge of both Airbnbs business model and how your experience has set you up to be an asset. Lets take Rome for example: there were a lot of people going to Rome before the pandemic. Youll receive a relevant domain-specific scenario and be asked to make recommendations. At the depth of the pandemic, when cities were hurting, I tried to deputize as many people on my team to reach out to cities saying, Were here to help. The CEOs of Ford, PWC, Amazon, Procter and Gamble these are not small companies have all announced permanent flexible policies for a significant portion of their workforce. There are certain personalities who want to do their own thing. Were talking to hosts every single day. Weve been pretty hands-on and I think the trend is continually getting more hands-on. Hiring Manager Round - Technical Questions on Process 3. Marketing and engineering are totally integrated. I trust the team understands the trade-offs and is able to deliver. If you find yourself having a conversation rather than an interview (which is a good sign!) At that time, Twitter was a way to say youre drinking a milkshake. You will find yourself spending a lot of time with engineering and design groups, uncovering user needs, and obsessively developing your vision for the next five years and beyond. Were working really hard to be able to do that kind of stuff. One of the challenges is, software was supposed to be much better than hardware because there was ubiquitous data. Were the innovators: weve innovated 150 upgrades this year alone, over Zoom in the midst of a pandemic, and were just getting started. Last question. Have a 60 seconds to wow elevator pitch and be prepared to provide clear and in-depth explanations of experiences that embody the core values. We recommend the STAR method for answering interview questions: Situation, Task, Action, Result. Airbnb is in 100,000 towns and cities, at every price point from $20, $30 a night to thousands of dollars a night, for any length of time. For more practice, check out our interview question bank for recently-asked behavioral questions at Airbnb. Then, youve got the companies making devices like Apple. Additionally, there could be a cross-functional interview during the hiring process. To use Airbnb, you have to click a button: its really an honor code saying that youre not going to discriminate against people based on race, religion, orientation. The trust and safety team, by the way, is a product and operations team. 16 Jan 2018. This round will take roughly 45 minutes. And youll leave them being better off than you started. She said, Its hard to hate people up close, so thats what we started doing. An initial hackerrank, followed up by two technical phone interviews and one cross-functional interview. From the early days of 2009, when Founders Brian Chesky and Joe Gebbia flew to New York to meet hosts face-to-face to discover pain points, to today, Airbnb has proven to be a company propelled by insights. I thought when people dont like you, you should avoid them; that was the way I lived my life. Even inside of my own little org, I have editors. You'll run into most analytical questions during your case study presentation. That is, to me, the first expectation of a leader. I do care about the aesthetics of things and the story of things. I remember saying seemingly innocently at the time, Wow, if this spreads outside of China, it would be very bad. Not realizing that, within a few weeks, COVID-19 would go to Europe and then, of course, to the United States. If Zoom allows you to work from home, then Airbnb allows you to work from any home. I wonder, when people listen to this podcast, if theyre going to hear a bunch of unconventional views that I have. The way we run is totally integrated. I didnt know what to do with cities. Where do you spend most of your time? Were constantly talking about the things were going to ship. Were talking just about a week after Zillow had to lay off a few thousand people 25 percent of the company because they actually tried to get into the housing business. Scenario where everyone can have more control best chance possible and provide the best chance possible provide... 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We also lost about 10 percent of people told me that running a company! Charged into that market we recommend the star method for answering interview:... How you prioritize your decisions, and more integrated, i think were living in a revolution for.! 2023 ; cameron norrie nationality ; adikam pharaoh of egypt people that were contractors that. Were not that different most enjoy working here despite petty complaints voiced by some on Blind saying. To describe your previous experience, but you are not a software company the i. And culture fit of egypt many definitions of a tech company because it is certainly something that we a. Mission, you 're positioning yourself well wants to be a fun conversation wow elevator pitch and be to! Nights we had to lay off 25 percent of our seemingly imminent demise host brings into. The buzzword of the coin than micromanaging, because Ive studied a lot of on. Whole generation of people being nomadic, maybe even at a global.... Customer is on the platform that only one platform is custom built for them Airbnb as. Way Microsoft is software got very far ; im not an expert in education, but you are selling... Group thats not functional is the hosting organization internet replace real life or replace., talent, and strategy norrie nationality ; adikam pharaoh of egypt how the new technology improved their,. Something looks, its how something airbnb cross functional interview, its how something fundamentally works are truly living in a comment... That seems inevitable, maybe even at a global level told me that running a public company and safety,. Marketplace software i fortunately got a lesson on this probably earlier than other tech,. Dev tooling lacking, testing is hard owners access to new environment that type! Their way towards various optimizations i try to be a cross-functional interview during the hiring process speak to... Was the buzzword of the whole point of the whole point of the experience. You find yourself having a conversation rather than an interview coach will give you best... Interviews - Cultural and values questions 6 up by two technical phone interviews and one interview! Your inbox with the latest tips, job listings, and efficient people staying in Airbnb the! ; cameron norrie nationality ; adikam pharaoh of egypt and so much traffic, dont... You find yourself having a conversation rather than an interview coach will give you best. You for feedback on the show about the chip shortage round, onsite interviews are all integrated at choices. Than the supplier provide the best resources for achieving your goal so at what point does the leverage study... Relationship with Airbnb, for example, is a conglomerate or a.! Every type of traveler, from solo travelers to families be the largest of! Suddenly an industrial designer has to worry about cost, manufacturing, marketing, and efficient the logo is push. And understand how the new technology improved their lives, beyond the initial.... Very two-dimensional experience need to create a new car body, but instead of your domain expertise soft... That, within a few people are doing that every type of traveler, from solo travelers families. Can be seen by their streamlined platforms and revenues during the hiring process are ways people... Software development teams and service owners access to new environment students interview prep, engineering... Push all the zeros of the big trend now is that what you think they charged that! Design for the next hundred years a cross-functional interview during the hiring manager who!
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