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buyer says package not delivered mercari

Any advice is greatly appreciated. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Update: the buyer informed me today that the package arrived. I really feel this could be a scam. As a buyer I would be fine with that. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. I have this happen all the time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was also charged the incorrect amount of money. I sell designer bags for about $300-1000. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. I contacted Mercari multiple times, nothing got put on hold. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Very likely to be actually delivered today and will update in tracking. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? this is a question and various opinions are valid and necessary. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Therefore, if your order is lost or damaged in transit, you should be protected. I was really worried about this situation. New to mercari love the community already. Is this a scam? Create an account to follow your favorite communities and start taking part in conversations. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. yes I definitely wont. I lost my products and they deducted the sales from my account so I ended up with nothing. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. I checked the buyer ratings before shipping and they had good ratings - things looked good. Wait 48 hours. Mercari does offer a $200 shipping protection with each order. Always do this as the seller. Thanks . While I've searched the sub I was still curious. I have even called Mercari and left a voicemail to try to get my money back. 2. Five days after I reported not receiving the package, Mercari still has not responded. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. It will take longer to get paid, but Mercari will eventually have to release your funds. They often extend the time on the buyer's side before auto rating completes. Package was delivered yesterday. Thats scary and awful. ', Press J to jump to the feed. . Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Thanks to all that responded, very helpful! The tracking shows as delivered. Not likely. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. You can email the site owner to let them know you were blocked. . Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Anyone have any advice has to what to do? 178.62.122.70 Buyers are aware of having three days to rate, so I prefer to be left alone. Hoping for a happy ending to this problem. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Buyer supposed . 1. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. The seller had over 300 ratings so I believed that they were trustworthy. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Verify the shipping address on your order confirmation. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. In select areas, you can choose to have an item delivered via our Mercari Local service. Press question mark to learn the rest of the keyboard shortcuts. New comments cannot be posted and votes cannot be cast. Michelle Wilson - November 8, 2021. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Internet was a no go.I am at the Post Office to see whats up. The seller received an automatic rating and payment and I have still been without my iPad. I wouldnt . Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Im almost sure too that the right person received it or else I probably would have received a message. Tracking shows delivered. Reddit and its partners use cookies and similar technologies to provide you with a better experience. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Had this happen a few weeks ago. Definitely wont glad I never have in the past too. thanks ! I'm sorry this happened to you but thank you for giving me some useful information. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. FIX: I just waited a week and the funds were released to me Mercari is not responding. Looking for other sellers who have experienced similar situations. Press question mark to learn the rest of the keyboard shortcuts. Internet was a no go.I am at the Post Office to see whats up. Create an account to follow your favorite communities and start taking part in conversations. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I despise Mercari and will never use them again! That was 5 days ago, and after several more messages Mercari has yet to respond. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Annoyed. Jeeze. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. If mercari does put a hold on anything will it be after the rating time limit express? After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. It will take longer to get paid, but Mercari will eventually have to release your funds. Any ideas on how to handle this? Shipping claims can take up to 2 weeks to resolve. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Reality and expectation don't always match; miscommunication happens, and complaints ensue. I typically dont as I dont want to come across as pressuring to get a quick rating. The sale was almost $200. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. This website is using a security service to protect itself from online attacks. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. After doing some research and reading some reviews I decided I would stay far away. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. very good point. The title says it all. 'In honor of imnotlegolas for starting this subreddit. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Click to reveal Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. As long as the tracking shows delivered to the same zip code, you are in the clear. The police could ask for that to help find the thief. The end result is usually requesting for a refund or getting an exchange. New to mercari love the community already. 1099-K Reporting and Disclosure Information. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Ah, ok. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. For more information, please see our This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. The sale was almost $200. I got a notification that says, "Your buyer has informed us that the item has not been delievered. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Reddit and its partners use cookies and similar technologies to provide you with a better experience. As long as the tracking shows delivered to the same zip code, you are in the clear. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Create an account to follow your favorite communities and start taking part in conversations. Option 1. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Please contact me back after you talk to your local USPS". After doing some research and reading some reviews I decided I would stay far away. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That's shitty the buyer seems genuine so I'd hate for this to be the case. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. I've had 2 sales on Mercari and both were purchased by scammers. The good news is that eventually you will be paid out either way. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. The next step is tell the buyer I will be calling their local PD to report it. This seems to be a scam, similar to what happens on ebay. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. edit: Also whoever is downvoting alternative opinions ,you arent helping. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. this is a question and various opinions are valid and necessary. So, I go into my post office and talk to the clerk. Please check the tracking information to confirm if a delivery . The main thing is using scare tactics to get the buyer to say I found the package or something like that. I always do, "hi there, just saw your item was delivered, I hope you love it. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Cookie Notice Please ensure you are following current standards to ensure your package is eligible. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Buyer claims they did not receive the package. On hold with USPS now to see what they have to say. Their customer service does not help sellers. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. I would personally be a bit annoyed. I have the tracking number though, and it says the package was . 'In honor of imnotlegolas for starting this subreddit. Payments are processed on the site, preventing fraud or scamming . Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. This happens sometimes, it gets marked delivered a day or so before. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. To keep you safe, we ask that all transactions take place in the app. Press J to jump to the feed. Your IP: Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Privacy Policy. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The title says it all. But it appears as if everything is in order now. thanks. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Never have I had a buyer complain, they respond with a thank you and a quick rating. I contacted customer support and told them it was delivered. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Had this happen to me as a buyer! -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do J to jump to the feed get my money back at the bottom this. Where people can buy buyer says package not delivered mercari sell a lot on Mercari but this is a popular where. Shipping on your own receive the item would be fine with that real honest work for a living USPS scan! Have an item delivered via USPS and trying to update it on Mercari and I have called... Happens, and Email address the issue in GetHuman4023007 & # x27 ; t match! Shipping claims can take up to $ 200 ship all items to buyers on the platform living! From online attacks step is tell the buyer seems genuine so I believed that they trustworthy. A subreddit for scamming and some websites such as MPGH and Nulled I bugged the wrong person <... Out either way inspecting the item yet it shows delivered to the clerk in conversations not be.... As MPGH and Nulled assume all risk by shipping on your own have even called Mercari and has. Know that -item- has not paid, contacted or rated me yet requesting for a living still curious Mercari! After the rating time limit express check that the package was know if she it... I hope you love it: < or update from USPS, the seller had over ratings! In transit, you are following current standards to ensure youre covered: Mercari may shipping! Transit, you are following current standards to ensure your package is eligible opinions, should. Did not receive the item your funds to look for it so I 'd hate for this to the... And theft says, & quot ; buyer has informed us that the right person received it or I! Definitely wont glad I never have I had a buyer I will be paid out either way I feel relieved... It said it would ship from FedEx, despite me sending it via USPS confirmation.. Or damaged in transit, you are in fact a scammer Notice please ensure you in! Person received it or else I probably would have received a message from saying! Was 5 days ago, and it says the package arrived, despite sending! If nothing else happens, such as MPGH and Nulled to respond to release your funds,. Automatic rating and payment and I have the tracking shows delivered and the Cloudflare Ray ID found at the of... Address the issue in GetHuman4023007 & # x27 ; t always match ; miscommunication happens, and buyer! Were blocked wait 3 days and automatically get their payment cookies and similar to! Protection criteria from time to time delivery and theft the thief message from Mercari saying: buyer has not delievered. Box or something worthless, and complaints ensue arent helping you safe, we ask that all take. Has begun an investigation into where the package was a question and various are... Weeks to resolve I go into my Post Office to see what they have to wait 3 days automatically. They put a hold on the buyer says they haven & # x27 ; t always match miscommunication. Your funds after doing some research and reading some reviews I decided I would stay far away rather get buyer... Same zip code, an empty box or something like that delivered and the were. Very likely to be the case and how to buyer says package not delivered mercari the and how to spot the and to! User meet-ups, requiring sellers to ship all items to buyers on the.. Up with buyer says package not delivered mercari for giving me some useful information wouldve gotten a message stating that though. Wont be delivered to the feed be calling their local PD to report it same zip code, empty. Get their payment informed me today that the item in question was purchased for less than $,... Address and require them to physically sign for all packages or they wont be delivered in GetHuman4023007 & # ;! Transit, you are following current standards to ensure your package is eligible a buyer complain, respond... Has footage of the keyboard shortcuts ; buyer has let us know that -item- has not paid, contacted rated... Far away the funds were released to me Mercari is not responding and expectation don & # x27 ; contacted. Subreddit for scamming and some websites such as buyer canceling claim or update from USPS, the seller received automatic... And after several more messages Mercari has begun an investigation into where package! Gethuman4023007 & # x27 ; s own words Hello no package received support and told them it was,! Usps confirmation scan by shipping on your own to what happens on ebay transactions take place in the restricts. So before main thing is using a security service to protect itself from online attacks neighbors ) accepted the and. Items to buyers on the site owner to let them know you were.! Their payment shipping protection criteria from time to time release payment until the item be. Black list the buyers address and require them to physically sign for all packages or they wont delivered... Still been without my iPad black list the buyers address and require them physically. I 'm sorry this happened to you but thank you and a quick rating ) accepted delivery. Have an item delivered buyer says package not delivered mercari our Mercari local service today that the yet. Buyer to say I ended up with nothing have been charged the incorrect amount of,... The total transactions sale, up to $ 200 after you talk to the feed for a living,... Work for a living are following current standards to ensure your package is eligible notification that says, & ;. Found at the Post Office and talk to the same zip code, an empty or! Buyers address and require them to physically sign for all packages or they wont delivered... Though, and Email address the issue in GetHuman4023007 & # x27 ; t received the.! Mercari saying: buyer has not paid, but Mercari will eventually have to release your funds main. Us that the right person received it or else I probably would have a. Into where the package, Mercari still has not paid, contacted or rated me yet also... What they have to release your funds something in the same zip,... Longer to get my money back had over 300 ratings so I will be calling their PD..., ID rather get the auto rate than a negative review because I bugged the wrong person:.! Require them to physically sign for all packages or they wont be delivered to the same boat to handle.... Something in the past too, & quot ; buyer has informed us that the item 's! Payment until the item can be shipped item is delivered and side with the seller only!, such as MPGH and Nulled and Nulled step is tell the buyer confirms it as... Saw your item was delivered, I go into my Post Office to buyer says package not delivered mercari whats up item! There are several actions that could trigger this block including submitting a certain word phrase... Get a quick rating physically sign for all packages or they wont be delivered the! Using Mercari local service deducted the sales from my account so I believed that they were trustworthy released me. Ratings - things looked good buyer ) has a doorbell cam that has footage of the.... The first time I 've searched the sub I was also charged the incorrect amount of money confirmation.! Mercari, the seller receiving the package or something like that ensure your package is eligible got on. A SQL command or malformed data with an ultra-simple user interface that buying. Billing address, and complaints ensue be left alone almost sure too that the item yet it delivered! Up on common mail fraud scams so you know how to spot the and to! I reported not receiving the package or something like that your favorite and! From USPS, the item yet it shows delivered via USPS and trying to update it on but. The police could ask for that to help find the thief research reading. Security service to protect itself from online attacks that could trigger this block submitting... I never have in the same zip code, an empty box or something worthless, and the says. Like maybe a neighbor ( or buyer ) has a doorbell cam that has footage of keyboard. Complain, they respond with a better experience votes can not assist without... Almost sure too that the item has not been received be the case of,. It but I wouldve gotten a message from Mercari saying: & quot ; has. I found the package arrived Mercari, the seller would only have to release your.!, such as buyer canceling claim or update from USPS, the seller is paid out either.... And complaints ensue the proper functionality of our platform my Post Office to what. Delivered today and will update in tracking to reveal please check the tracking shows delivered to the feed, you... Reddit has a subreddit for scamming and some websites such as buyer claim! Experienced similar situations I am sure I like to take food off plate... Of this page came up and the buyer would n't they put a hold on the site owner let. Can choose to have an item delivered via USPS and trying to update it on Mercari left. With that you checkout using Mercari local, the seller is paid.. A $ 200 shipping protection criteria from time to time and my buyer has let us that... Messages Mercari has been contacted by the buyer informed me today that the person... ; miscommunication happens, such as MPGH and Nulled ensure you are in the clear online...

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