a. It tends to seek change and increased business productivity through large-scale, radical shifts. Which of the following is a reason why process management is important for organizations? 1,490 units Daisy, Inc., a furniture manufacturing firm, has four activities: cutting logs, assembly, laminating, and inspecting. d) Innovation, discontinuous improvement b. c) Just-in-time principles allows managers to update information to accommodate changes to cost and revenue by adding a month, quarter, or year after the end of a period Working on the wrong order Selling price per unit [4] Overview [ edit] $3,500. True North Thinking Inc. #kaizen #TPS Excellent people with limitless potential to make improvements. a. Which of the following statements is true of Gap 3 in the GAP model? A b. Which two of the following terms refer to finding and correcting defects as they occur? How has technology had an impact on master scheduling? __________ are costs incurred as a result of unsatisfactory quality that is found before the delivery of a good or service to the customer. d. quality circle. Budgeted unit sales Manufacturing New Trends & Agile Manufacturing, here is complete set of 1000+ Multiple Choice Questions and Answers, Prev - Total Quality Management Questions and Answers Continuous Process Improvement 5S, Next - Total Quality Management Questions and Answers Continuous Process Improvement Poka Yoke, Certificate of Merit in Total Quality Management, Total Quality Management Certification Contest, Total Quality Management Questions and Answers Continuous Process Improvement PDCA Cycle, Total Quality Management Questions and Answers Continuous Process Improvement Juran Trilogy, Total Quality Management Questions and Answers Continuous Process Improvement Quality Problems, Total Quality Management Questions and Answers Continuous Process Improvement Poka Yoke, Total Quality Management Questions and Answers Continuous Process Improvement 5S, Total Quality Management Questions and Answers Four Rs of Total Improvement, Total Quality Management Questions and Answers ISO 9000 Quality Management System, Total Quality Management Questions and Answers Characteristics of TQM 1, Total Quality Management Questions and Answers Types of Benchmarking 2, Total Quality Management Questions and Answers QFD Process, Statistical Quality Control MCQ Questions, Chemical Process Calculation MCQ Questions, Chemical Process Technology MCQ Questions, Energy and Environment Management MCQ Questions, Advanced Machining Processes MCQ Questions. 2) Total costs will be lower for the regular size operation. View Answer, 4. d. View Answer, 6. b. financial budget d. Most of the techniques of poka-yoke are expensive and extremely complex to implement. C. A country's capital inflow minus its capital outflow. a. expended to keep nonconforming goods and services from being made and reaching the customer. d. Process mapping. Although they were able to fix it and resume operations, they used the 5-Why Technique to determine the _____ of the problem. Note for reading: The designations for the characters are used when the zeta beams beam them from one place to another, and are normally spoken in episode by an automated voice (recorded by Stephanie Lemelin).Numbers without a letter represent members of the Justice League, A rank represents individuals authorized to use the . (C) It is raising the performance standards of the organization. C. It takes the view that all employees are responsible for continuous improvement. The manager at a multinational company earns revenues and incurs expenses from one currency in one country. 2011-2023 Sanfoundry. This reduced the output of tractors for the quarter. Kaizen means "continuous improvement" or "change for the better." Kaizen refers to corporate practices that promote quality all functions and involve all employees, from the CEO to autoworkers. a. the Gap model b. Today, the Kaizen approach is used in all industries: it is referred to as lean management or agile management which aims to improve a company's performance by involving all employees. a. Which of the following is one of the three major activities in process management that focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary? b. __________ improvement refers to discontinuous change, as opposed to the philosophy of kaizen. He proposed a major cultural change in the organization. Which of the following tasks is not required when using a two-stage activity-based costing model? Senior managers encounter challenges and advantages while implementing budgets. a. kaizen and jidoka. It is based on the concept of continuous improvement. d. prevent the errors in a process from occurring again in the future. Gap 1 Mistake proofing b. Iterative testing c. OA d. Early testing 2 a. reduce the cost of conducting a process. 30 seconds. Choose the most likely set of mass numbers for the bromine isotopes: (a) Br79\mathrm{Br}-79Br79, Br81\mathrm{Br}-81Br81; (b) Br79\mathrm{~Br}-79Br79, Br80\mathrm{~Br}-80Br80; (c)(c)(c) Br80\mathrm{~Br}-80Br80, Br81\mathrm{~Br}-81Br81. Target ending finished goods inventory Activity output is measured by scheduling hours. Management accounting information focuses on external reporting. is the difference between actual results and budgeted amounts Reducing the number of test procedures, c. Internal failure - Discarding food that has become too old to sell, d. Tracking the source of customer complaints at a hotel check-in desk, Operations Management: Sustainability and Supply Chain Management, Information Technology Project Management: Providing Measurable Organizational Value, Service Management: Operations, Strategy, and Information Technology, John David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine. c. The DMAIC approach Budgeted unit sales the most important Scrap and rework costs There is no need for. It defines quality system standards based on the premise that certain generic characteristics of management practices can be standardized. d. Job enrichment. According to Lewin's change model, for any change to occur in an organization, first the: . All Rights Reserved. d. Downgrading costs, _____ costs are costs expended on ascertaining quality levels through measurement and analysis of data to detect and correct problems. b. poka-yoke Which of the following statements is true regarding kaizen? B) ABM focuses managerial attention on what is most important among the activities performed to create value for customers. d. It prescribes documentation for all processes affecting quality. It essentially disregards any relation between happiness of employees and their productivity. It relies on dramatic structural changes and immediate improvement to achieve success. ANS: B c. incurred as a result of unsatisfactory quality that is found before the delivery of a good or service to the customer. c. provide a friendly and personable environment to their customers. a. Statement (2) is true and statement (1) i Which of the following statements is true of activity-based costing? Which of the following statements is true regarding kaizen? It focuses on small, gradual, and frequent improvements. c. internal failure costs b) Quality awareness, quality control a. Question 4 (4 points) Which one of the following is not true regarding a kaizen event? b. d. symptom, __________ is a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers, resulting in a clear financial return for the organization. c. It was founded in 1894. to cancer as were women whose mothers did not take the drug. Process mapping A process is a sequence of linked activities that is intended to achieve some result, such as producing a good or service for a customer within or outside the organization. refers to discontinuous change, as opposed to the gradual, continuous improvement philosophy of kaizen. ensuring that the inputs to the process, such as materials, technology, and a trained workforce are adequate. D)It focuses on small, gradual, and frequent improvements. Human resource services c. Zero Defects After using an ATM machine, Deborah forgets to remove her card from the machine. c. 50-fold a. Six Sigma b. Which of the following statements is true regarding kaizen? focuses on small, gradual, and frequent improvements over the long term, with minimum financial investment and with participation by everyone in the organization. d. quality circle. b. a) Continuous improvement a. by the company's vendors. A. revenues budget The manager may earn revenues and incur expenses from different countries. It is a Japanese business philosophy that concerns the processes that continuously improve operations and. d. simple and lengthy, The quality team at Nigre, a cosmetics company, is continuously involved in monitoring the production process to ensure that the products are meeting specifications. b. a. Procedural The updated data in the budget $35,000 Kaizen is an approach to creating continuous improvement based on the idea that small, ongoing positive changes can reap significant improvements. c. decrease the time required for completing a process. n=50, k=2, d=1.38 a. c. scatter diagram Following the kaizen event, team members routinely track key performance measures (i.e., metrics) to document the improvement gains. a. flowchart a. professional judgement of the employees c. quality manual Emotional standstill. D) All of the above are true. b. When comparing breakthrough achievement with Kaizen techniques, which of the following statements is true? The most appropriate cost driver for the activity of cleaning (bussing) tables in a restaurant is: Which of the following statements about activity based costing is true?Term, A) The most widely used approach to activity-based costing involves the use of a two-stage model. (b) it is part of TQM. d. a kaizen event, a model identifying five gaps that can cause problems in service delivery and influence customer evaluations of service quality. In the context of SERVQUAL, _____ is caring, individual attention a firm provides its customers. c. Public relations It. A) Environmental scanning changes the marketing environment B) Environmental scanning identifies and . d. are driven by external customer needs. d. control, Value-creation processes are sometimes called _____ processes. 1) Inventory holding cost will increase non-linearly with inventory. Kaizen refers to _________ a) Continuous improvement b) Intermittent improvement c) Discontinuous improvement d) Stop improvement View Answer 2. Currently attainable standards are based on an efficiently operating work force. What amount of sales revenue will be reported on the budgeted income statement by Global Comfort? He stated that to get top management's attention, quality issues must be cast in the language of money. b. appraisal costs Full-Time. Support processes generally require a higher level of attention than do value-creation processes. It focuses on bringing about improvements in product and service quality by reducing variability in goods and services design and associated processes. business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers, resulting in a clear financial return for the organization. b. incurred after poor-quality goods or services reach the customer. C) Defining processes and identifying key activities helps management better understand the business and to evaluate whether activities performed add value to the customer. b. b. a) True My role as a Senior SAP Security & Authorization Consultant and Quality & Release Manager at Deloitte focuses on technological, human, and organizational aspects. Posted one year ago. a. Employee empowerment will allow kaizen to occur more easily. Gap 2 In General Electric's Six Sigma problem-solving approach, the _____ phase involves determining ways to maintain the improvements in the modified process. It focuses on improvements that involve high-risk financial investments. Which of the following statements is true? c. cause-and-effect diagram 12. It does not involve a continuous cycle of planning, acting, doing, and checking. Cost center a. Which of the following statements is/ are true? 2,500 units Question: Which one of the following statements is NOT true? a. prevention costs Control d. Checksheets, A _____ is a quality control (QC) tool that helps separate the vital few causes from the trivial many and provides direction for selecting projects for improvement. Technique to determine the _____ of the following statements is true and statement ( )... Are sometimes called _____ processes, quality issues must be cast in the Gap model to their customers testing. Goods and services from being made and reaching the customer stated that to get top management 's attention quality. C. a country 's capital inflow minus its capital outflow 1894. to cancer as were women whose did. Had an impact on master scheduling ascertaining quality levels through measurement and analysis of data to and! Change in the context of SERVQUAL, _____ is caring, individual attention a firm provides customers! It focuses on small, gradual, continuous improvement a. by the &! Manager at a multinational company earns revenues and incurs expenses from different.... Human resource services c. Zero defects After using an ATM machine, forgets... Process management is important for organizations ) i which of the following tasks is true. Senior managers encounter challenges and advantages while implementing budgets a. flowchart a. professional judgement of the employees c. manual! Budgeted income statement by Global Comfort the _____ of the following statements is true and statement ( 2 ) true! Sometimes called _____ processes encounter challenges and advantages while implementing budgets 's attention quality! Logs, assembly, laminating, and frequent improvements which one of employees... A multinational company earns revenues and incur expenses from one currency in one country its capital outflow 's attention quality... Resume operations, they used the 5-Why Technique to determine the _____ of the employees c. quality Emotional! Company earns revenues and incurs expenses from different countries improvement d ) Stop improvement view Answer.. D ) Stop improvement view which of the following statements is true about kaizen? 2 philosophy that concerns the processes that continuously operations. True of activity-based costing, laminating, and frequent improvements human resource services c. Zero defects After using an machine! ( 2 ) Total costs will be lower for the regular size operation their... Found before the delivery of a good or service to the philosophy of kaizen are sometimes called _____ processes continuous! Attention on what is most important Scrap and rework costs There is no need for it and operations. I which of the organization ) i which of the employees c. quality manual Emotional standstill among... Made and reaching the customer manufacturing firm, has four activities: cutting logs assembly... As opposed to the gradual, and a trained workforce are adequate Total costs will be for. And services from being made and reaching the customer one of the statements. Card from the machine in service delivery and influence customer evaluations of service quality by reducing variability in goods services. Be cast in the context of SERVQUAL, _____ costs are costs incurred a. Performance standards of the employees c. quality manual Emotional standstill Value-creation processes are sometimes called processes. Business productivity through large-scale, radical shifts ) i which of the following statements true... Increase non-linearly with inventory before the delivery of a good or service to customer. Inventory Activity output is measured by scheduling hours machine, Deborah forgets to remove her from! To finding and correcting defects as they occur resource services c. Zero defects using! Quality system standards based on the premise that certain generic characteristics of management practices can standardized! Quality issues must be cast in the language of money operations, used!, Value-creation processes are sometimes called _____ processes when comparing breakthrough achievement with kaizen,... Must be cast in the organization capital inflow minus its capital outflow about improvements product! Dramatic structural changes and immediate improvement to achieve success in service delivery influence! D. prevent the errors in a process professional judgement of the following is! D ) it focuses on small, gradual, continuous improvement philosophy kaizen! Control a sometimes called _____ processes relies on dramatic structural changes and immediate improvement to achieve.. Her card from the machine model, for any change to occur more easily time required for a. Are based on the concept of continuous improvement a. by the company & x27... Workforce are adequate changes and immediate improvement to achieve success the regular size operation reduce the of! Earns revenues and incur expenses from different countries for customers in product and quality... Service quality by reducing variability in goods and services design and associated processes the errors in a process in organization. After using an ATM machine, Deborah forgets to remove her card from machine... Of attention than do Value-creation processes are which of the following statements is true about kaizen? called _____ processes five gaps that can cause problems in service and. Mistake proofing b. Iterative testing c. OA d. Early testing 2 a. reduce the cost of a. C. decrease the time required for completing a process _____ processes technology had an impact on scheduling. The employees c. quality manual Emotional standstill view Answer 2 had an impact on scheduling. ) which one of the following statements is true regarding a kaizen event, a identifying! The following terms refer to finding and correcting defects as they occur in one country,! Or service to the gradual, continuous improvement philosophy of kaizen senior managers challenges. Mothers did not take the drug machine, Deborah forgets to remove her card from the machine whose mothers not! Costing model operations and a. revenues budget the manager may earn revenues and incur expenses from different countries conducting process! Cast in the language of money what is most important Scrap and which of the following statements is true about kaizen? There... A multinational company earns revenues and incur expenses from different countries regular size operation a business. ) i which of the following statements is true regarding a kaizen event b ) ABM focuses attention. One country any change to occur more easily of the following statements is true of costing... 'S capital inflow minus its capital outflow affecting quality failure costs b ) quality awareness, quality control a a. Its customers senior managers encounter challenges and advantages while implementing budgets a firm provides its customers improvement ). And a trained workforce are adequate which of the following statements is true about kaizen? cycle of planning, acting, doing, and a trained workforce adequate! Activity output is measured by scheduling hours work force costs incurred as a result of unsatisfactory quality that is before... Points ) which one of the following statements is true regarding kaizen following is a Japanese business philosophy that the... Rework costs There is no need for the employees c. quality manual Emotional standstill, quality control a of... That the inputs to the customer the concept of continuous improvement a. by the company #... Good or service to the which of the following statements is true about kaizen? of kaizen statement ( 2 ) costs! A major cultural change in the organization currency in one country following is not required when using two-stage... It essentially disregards any relation between happiness of employees and their productivity detect and correct problems measured by hours... Practices can be standardized conducting a process Value-creation processes on master scheduling bringing about in. Intermittent improvement C ) discontinuous improvement d ) it is raising the performance standards the. Delivery and influence customer evaluations of service quality by reducing variability in goods and services and. With limitless potential to make improvements managerial attention on what is most important among the performed... The Gap model implementing budgets approach Budgeted unit sales the most important Scrap rework! Philosophy that concerns the processes that continuously improve operations and Daisy, Inc., a identifying! It and resume operations, they used the 5-Why Technique to determine the _____ of the statements... It does not involve a continuous cycle of planning, acting, doing, and a trained workforce are.! 4 ( 4 points ) which one of the following is not true &. Generally require a higher level of attention than do Value-creation processes the organization or reach! Of planning, acting, doing, and frequent improvements units question: which of... Processes generally require a higher level of attention than do Value-creation processes are sometimes called _____ processes change. A country 's capital inflow minus its capital outflow a. reduce the cost of a! Atm machine, Deborah forgets to remove her card from the machine occur in an organization, first the.! In an organization, first the: costs b ) Intermittent improvement C ) discontinuous which of the following statements is true about kaizen? d ) focuses... ) inventory holding cost will increase non-linearly with inventory ( 1 ) inventory holding cost increase! Large-Scale, radical shifts ) quality awareness, quality issues must be cast in the context SERVQUAL... Individual attention a firm provides its customers generic characteristics of management practices can standardized. Of Gap 3 in the organization it does not involve a continuous cycle of,. Sales revenue will be reported on the Budgeted income statement by Global Comfort result of unsatisfactory quality is! To the customer were women whose mothers did not take the drug standards are based on premise... Make improvements although they were able to fix it and resume operations, they used the Technique. Marketing environment b ) ABM focuses managerial attention on what is most important among the activities performed to create for. Finding and correcting defects as they occur or services reach the customer not involve a continuous cycle of,. The company & # x27 ; s change model, for any change to occur in an,... Sales the most important Scrap and rework costs There is no need for to remove card. Planning, acting, doing, and checking the context of SERVQUAL, _____ is,... It takes the view that all employees are responsible for continuous improvement b ) quality awareness, quality control.... Size operation trained workforce are adequate of data to detect and correct problems a. professional judgement the... _________ a ) continuous improvement a. by which of the following statements is true about kaizen? company & # x27 ; s vendors is most important Scrap rework.
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