2022 Community Phone. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. A cable and internet service provider in Arkansas seems to be failing its customers. Chat (7 days a week): 9:00 a.m.midnight (CST). I am not used to the customer being repeatedly accused of lying about a technician when I have no reason to do so. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I cannot express how frustrating that is. Next look at the account section, there youll see termination option in other to cancel your service. It's not right what Big Business can get away with if we let them. Cancel Suddenlink Services in the Blink of an Eye. Click on "Terminate Account". I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. , many of which have to do with billing issues. -The same issues continued as before, and in fact got worse over the next few days. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. 134 people from New York are already using community phone landline service. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. Suddenlink landline service has caused more disappointments than satisfaction. - I had to wait 7 days before an appointment was avilable. SUPPORT. Get on down there and do some good old face-to-face business. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. By selecting Accept all, you consent to our use of Cookies. Curious what other providers are in your area? Sudden link is too expensive with hidden fees everywhere. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. Log into your Suddenlink account. We are launching here soon. VoIP-based phones do not work when there is a power outage, as the internet will be down. If youre moving to a new address, Suddenlink makes that easy for you. However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. I then chose the "call you when you are next in line" option. Ask what hidden fees you might face as a result of cancelling your service. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. There are early termination fees that are based on the type of. If you have a monthly subscription, this begins either on the first day after your . Note: drop-box payments can take 23 days to process. 3. Suddenlink spokesperson. Steps to Cancel Your Account with Suddenlink, Click on the button labeled Account Information, Below that, click on the button labeled Terminate Account, Inform them that you want to cancel your service and close your account, Ask what hidden fees you might face as a result of cancelling your service, Get a confirmation email once things have been canceled. At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. In the the event you have an issue that is not covered within our service guidelines, we have. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. Open a blank MS Word or Google Doc document. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. She had no idea where the erroneous number came from either. Pricing, terms, and offers subject to change and discontinuance without notice. Premium installation includes assistance with Wi-Fi configuration of up to 6 devices and hardwiring of 1 device (must be within 6 ft. of primary data equipment). Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line I said no, that we only want a new modem/router. Need help? Click on the 'Account Information' button. Community Phone does not bundle your landline with expensive services you dont need. Note: Remember not to use a FedEx drop box. That way, you can track all your recurring charges and locate the ones you forgot about. Ape need Modem and router for suddenlink, Doesn't know anything about it. Since the base connects to cell towers in your area, you get guaranteed call clarity. service has been completed, We're sorry. Our wait times averaged one to five minutes, with one lasting 15 minutes. To cancel your Suddenlink Subscription, follow these easy steps: 1. to cancel your appointment set for: Provide the relevant account information (your account number and PIN). If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. , and spend your free time on something more enjoyable than listening to annoying call center music. Check what Suddenlink customers have to say about their customer support. At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. Currently, your technician's ETA shows to be between 2:40pm - 3:40pm and is still a go for today. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. DoNotPay Can Terminate Your Suddenlink Subscription Instead of You, Type in Suddenlink as the service name you wish to cancel. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Should You Stick With Suddenlink or Switch to Frontier? This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. Theme Scene is an independently owned cable TV & internet is comparison review resource. If youre not certain which service will work better for you, check our succinct comparison breakdown below: When youre paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. If youre a veteran patron of the Suddenlink landline service, tagging Suddenlink as infamous shouldnt surprise you. If you want to try out another provider, its easy to find an alternative to Suddenlink. Online chat support is open seven days a week from 9:00 a.m. to midnight. Click on 'Account Details' and then 'Terminate Account'. Feel free to drop us another DM for further assistance. Thank you FairShake for representing the little people screwed over by corporations. For more information on our methodology, check out our How We Rank page. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. Best deal on a Fiber future proof for suddenlink? While Suddenlink doesnt offer 24/7 customer support, its pretty easy to reach a real human by phone at +1-877-794-2724 or by visiting one of its many local stores. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. Select Early Cancel. The next dropdown will be the terminate account option. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. Learn how to schedule, manage, and prepare for a visit with an Optimum Technician. You can also call customer service on the phone . Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. Depending on the service you have and the equipment you use, you might have subscriptions or products purchased by third parties. To cancel after the first 30 days, please call 1-833-369-1227. (h) Deactivation. All times are central standard time (CST). When the cancelation is processed, our app will send you a notification. The fine print stipulates that there are no refunds or credits for partially used subscriptions nor are any of your payments refundable. 4. , you can count on this never happening again. and carefully place it in the box youve made available. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . You may receive a customer satisfaction survey 24 hours after your appointment. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. They are also welcome to watch our security footage that will show that no one with a Suddenlink vehicle entered the driveway at any point. Did your screen go black just as you got to the squishiest part of your rom-com? Next, please navigate to the account information section and click on it. steps outlined below to contact Suddenlink. You could cancel service in two ways: online or on the phone. Suddenlink is a U.S.-based service provider of cable television, home phone, mobile service, high-speed internet, home security, and advertising. Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Make use of the after-hours payment drop box (available at some but not all locations) if face-to-face business isnt your thing. We can also help you cancel those, too. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. Fortunately, Suddenlink has those places. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. How to Cancel Suddenlink With Just a Few Taps on Your Phone. (Review from Trustpilot). Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. It is owned by Altice USA, one of the largest American cable operators. Suddenlink Communications review: . Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. You must make sure that all old shipping labels are covered or removed out rightly. I want to cancel my service appointment for tomorrow GetHuman-geri_vin's customer service issue with SuddenLink from December 2019 Help with my SuddenLink issue First: share to improve GetHuman-geri_vin's odds Strength in numbers! Sit back and relax while we do the work. Partnered with the most extensive carriers nationwide, Community Phone ensures connectivity across 99% of the U.S, including rural areas. Start with Troubleshooter to fix many service issues remotely and schedule a repair appointment if needed. I called again and requested another appointment which was made for Aug 4th from 8am-12pm. One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. Also, we love chat transcripts. By signing up, you agree to our Terms of Use and Privacy Policy. Furthermore, their Hybrid Fiber-Coaxial network services are offered in some selected area, and it uses a coaxial network to any customers address, which in turn delivers a fantastic performance, especially for their residential subscribers. ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) Go to the Suddenlink website. Thank you for the opportunity to help with something so precious. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. When You Suddenly Don't Care Anymore. You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. -It's Tuesday and after having waited from 1pm-6pm, there is stil no tech. Check back here the day of your appointment for real time updates on when the technician will arrive. Hooray! Suddenlink, which is transitioning . Request Suddenlink to port your current number to Community Phone. Call Suddenlink tech support at +1-877-794-2724. If you dont see one, try calling tech support at +1-877-794-2724. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. The action you just performed triggered the security solution. Traditional landline providers are bundling phone services with expensive internet and services you dont need. HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. Follow these steps: You wont find instructions on how to break up with Suddenlink in its FAQ. Any outstanding charges for equipment or other services will be added as well. However, not all browsers allow you to take advantage of all the new features. View our rates. The customer service rep asked if the net was working and I said no that the problem is still the same. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. If you feel like you can find a solution without a rep, try searching the Suddenlink help page. The cancelation will go into effect at the end of the then-current billing period. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. 5. to cancel your appointment? It also doesnt hurt to have a physical place to drop off payments before you get zapped with (another) late fee. Contact an Optimum Expert with, We will debit When it was able to connect, sometimes there would be glitches or gaps in my downloads and my fps would range from 100-2. Visit a Suddenlink store to cancel in-person. If you cancel your services before the current billing period ends, you wont receive a partial refund for the used subscription period. . They can as well help you terminate it from their end. Stay updated on the latest products and services anytime anywhere. "@jin_chateau Hello Jenn! I was having problems with the company for months. Sit back and relax while we do the work. loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers Enter your zip code below to find the right internet and TV service for you. Yes, a termination fee is involved especially when you terminate or either downgrade a service before the expiration time. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. I called Suddenlink and told the automated system that I was having trouble with my internet. What to do If You Are Unable to Cancel or Have Unnecessary Fees. Need to schedule a service appointment? The service is outrageously overpriced, unreliable and customer service is non-existent. 2. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} Review the available internet, phone, and TV packages. We can also help you cancel those, too. I called Suddenlink at noon to see where the tech was. Click on 'Account Details' and then 'Terminate Account'. Suddenlink Communications insights Based on 232 survey responses Areas for improvement Sense of belonging Overall satisfaction Trust in colleagues Not fun place very stressful Broadband Technician (Former Employee) - 318 main street Greenville ms.38703 - August 11, 2022 Your IP: 6. Take your complaint beyond customer service and get a real resolution. Confirm that your number has been ported successfully by making a test call. there has been a . Whatever the reason, we explore the best ways to cancel your account with Suddenlink. Mark your install date on your calendar and plan to be home. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. Unfortunately, the answer is noSuddenlink doesnt offer any free trials. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. or plan you have. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. constantly changing schedule cannot plan anything outside of work. Call quality and clarity on Suddenlinks VoIP-based phones depend on the strength of your internet connection. Do you really want By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Place it inside the box and seal it. Then the system will send you to a rep. You can manage your appointment or contact us for assistance anytime. You will see a window with a calendar of dates. Have an issue or a question search the site, Need help? You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. Delayed by This will surely increase the credibility of your complaint. Television service for Residential and Business. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. 3. They got more done in a few weeks than I did in over two years. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. People need to know someone is out there to help! Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. Did your connection drop just as you were about to headshot some chump in Fortnite? 2. Community Phones landline base connects to cell towers in your area. regardless. Need a nerd to help you sort em out? When you need help, its nice to meet the (hopefully) sympathetic eyes of a real person wholl (hopefully) recognize you need real help. on the monthly service fee. Canceling Service is a nightmare. Privacy Policy. So he said he would request that the tech return right away and look at the issue. You can email the site owner to let them know you were blocked. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. You pay for what you get. State your reason for termination of service. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. Choose Complete Early Cancellation to finalize the cancellation. I think she didn't realize she'd muted me. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. On the day of your appointment please chat with us to cancel or reschedule. After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Best of the Best. If you call ( +1-888-822-5151) and say "cancel service," you'll get a Suddenlink rep that may offer some customer-retention deals. If you are able to reschedule, you will be able to click the "reschedule" button. Call Suddenlink customer service at: 877-694-9474. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. In other cases customers just find it very hard to cancel their account and when they do they are facing significant fees that they were not warned were a part of their original service contract. Status as of {{mm}}/{{dd}}/{{yy}} Call quality and clarity are dependent on the strength of your internet connection. I hope that someone shows up on Tuesday. We don't need cable replaced, we don't even have phone service by Suddenlink, and all we want is to have the internet work since it's been an entire month of missed opportunites, being dropped from online groups because I have been unable to participate, missing potential interviews, emails not being sent because the connecton dropped before the send button could be clicked, etc.
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